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In this issue:
 •The Value of Pure Water
•Small Business Solutions, Part 3:
Hiring, Firing, and Other HR Issues
•Dealing With Angry Customers
•Window Cleaners Most Embarrassing Moments
•Discounting: When to Give, When to Take



•ANNUAL LOOK: Industry Associations
•J. Racenstein Profile
•Inventory Management-Impact on Meeting Demand
•Affordable, Essential Insurance
•Dealing With Unions


American Window Cleaner   12 Twelve Publishing Corp.   750-B NW Broad Street   Southern Pines, NC 28387 USA  
Phone: 910-693-2644   Fax: 910-246-1681